Tag Archives: loss assessors

Don’t Let Your Investment Go Up in Smoke

While letting your property out to tenants can be a very successful business, there are plenty of pitfalls for the unwary. One you might not have thought of is a tenant running a cannabis farm from your property.

With an “industry” estimated to be worth £2.4 billion in England and Wales during 2021, there’s plenty of incentive to grow the drug. Unfortunately, this can be extremely expensive for the owner. Quite apart from any problems proving that you’re not legally responsible, a cannabis farm can cause plenty of damage. And, if you make an insurance claim to recover your costs, you could find the insurer’s loss adjuster turning you down.

One owner, who suffered £15,000 worth of damage in 2018, found herself unable to get any recompense, even though the letting agency she’d hired had failed to take note of the warning signs. Due to the police being unable to establish beyond reasonable doubt who had actually set up the farm, no-one was ever charged over the case — meaning that she was told she’d have no chance of reclaiming the money from either tenant or agency.

What Can You Do About It?

In 2020, 445 cannabis farms were found in London alone, with the West Midlands, Lancashire and West Yorkshire other hotspots. Nationally, 48% of investigations into electricity theft, a common part of the operation, are related to cannabis production.

If you’re a landlord, you can protect yourself against this kind of abuse in two ways. Firstly, you can ensure you work with a good letting agency, who’ll identify obvious warning signs. These might include:

  • Tenants who want to pay several months in advance in cash.
  • Tenants who fail to cooperate with inspections and who change locks.
  • Blacked-out windows and sealed vents.
  • Large amounts of condensation on the windows.
  • Electric fans running all the time.
  • Tampering with electricity meters and electric cabling.
  • A distinctive sickly-sweet smell inside the house.

At the same time, it’s important to make sure your insurance policy includes adequate cover for this situation. Many policies restrict insurance claims for cannabis farm damage to as little as £5,000, or even completely exclude them.

To make sure the loss adjuster doesn’t have a reason to refuse payment, Allied Claims would advise you to check your policy thoroughly — preferably by going through a good insurance broker, who’ll help you find a more appropriate policy, if necessary.


Disclaimer

All content within this column is provided for general information only, and should not be treated as a substitute for the Insurance advice of your own broker or any other Insurance professional. Allied Claims is not responsible or liable for any decisions made by a user based on the content of this site.

Allied Claims is not liable for the contents of any external internet sites listed, nor does it endorse any commercial product or service mentioned or advised on any of the sites. Always consult your own Insurance broker if you’re in any way concerned about your insurance cover.


Small Business Insurance — What Do You Need?

Are you a small business owner? The owner of a small business, that is — your personal dimensions are irrelevant. You know how difficult the current business climate is, so you need all the back-up you can get — and that includes business insurance.

So what types of insurance do you need for your business? Well, for a start, there are two that are compulsory if the conditions apply to you. If you have any employees, even a single one employed on a part-time or casual basis, you must have Employer’s Liability Insurance. This has to be worth at least £5million and obtained from authorised insurers or specialist brokers through the British Insurance Brokers’ Association.

At the same time, if your company operates one or more vehicles for business purposes, you’ll need Commercial Motor Insurance. Like normal cover, this can be for third party only, third party, fire or theft, or comprehensive, and special policies are available for vehicles such as HGV, taxies, trucks and vans.

These won’t necessarily apply to all business, however. If you’re a solopreneur, for example, you won’t need Employer’s Liability Insurance, while if you simply use your own car to get to meetings and appointments, that can be covered by normal motor insurance — as long as you inform your insurance company.

What Other Insurance Might a Small Business Need?

Those two types of insurance are legal requirements, and you can face heavy fines if you don’t have them, but there are other types of small business insurance that are just extremely advisable. These include:

  • Professional Indemnity Insurance, protecting you against claims of negligence in services you offer.
  • Public Liability Insurance, protecting you against claims for bodily or property injury resulting from negligence in your business.
  • Product Liability Insurance, protecting you against claims of damage or injury caused by your products. This is obviously unnecessary if you only provide services.
  • Business Interruption Insurance, protecting you against downtime after fire, flooding or other damage. This may be a clause of the commercial property insurance for your premises.
  • Cyber Insurance, protecting you against loss resulting from cyber attacks — today, one of the most dangerous threats to a business.

This is by no means an exhaustive list. As mentioned, you’ll need commercial property insurance for any premises, and you may want to offer perks for your employees, such as income protection insurance or private medical insurance. There are also insurance policies available against financial risks.

Allied Claims would strongly recommend that you go through an insurance broker specialising in small business insurance, who will explain what you need and what you don’t. And then, if you need to make an insurance claim on one of the policies, we can help ensure that the insurer’s loss adjuster has no reason to turn you down.


Disclaimer

All content within this column is provided for general information only, and should not be treated as a substitute for the Insurance advice of your own broker or any other Insurance professional. Allied Claims is not responsible or liable for any decisions made by a user based on the content of this site.

Allied Claims is not liable for the contents of any external internet sites listed, nor does it endorse any commercial product or service mentioned or advised on any of the sites. Always consult your own Insurance broker if you’re in any way concerned about your insurance cover.


The Dog Ate My Insurance Policy

If you’re a dog owner, you know how much mayhem they can cause when they’re in the mood. Sometimes, in fact, it can lead to owners having to make insurance claims.

According to one insurer, they handled almost 4,000 insurance claims during the five years to the end of 2022 that involved damage by dogs. And the average cost of the claims, which ranged from breaking a laptop to eating a set of dentures, was £1,200.

So, while you might assume the insurer’s loss adjuster might be sceptical about a dog-related claim, it’s likely they’ve seen something similar before. Some are pure accidents, such as a dog falling into a swimming pool and damaging the pool liner (though fortunately the dog was unhurt), while another involved a nine-stone Rottweiler standing on a phone. Inevitably, the Rottweiler came off best.

On the other hand, some of the incidents were those feats only a dog can achieve. Like walking through spilt paint and trailing it all over the living-room carpets. Or chewing a pen that leaked onto the sofa.

Then again, some dog-related claims are a little simpler. Watches, wallets and jewellery are all among the items that have been lost while walking or playing with a dog.

Are Dog-Related Incidents Covered by Your Insurance Policy?

If your dog has caused loss or damage, you’d expect that you could make an insurance claim on your home insurance policy. However, this isn’t necessarily the case. Many policies specifically exclude damaged caused by chewing, scratching, tearing or fouling by domestic animals.

So how can you make sure the loss adjuster will accept your claim for canine damage? The best way is to add on a personal belongings section to your policy. This will certainly cover all those losses while out with your dog, as well as many other losses away from home, and it may also apply to damage done by dogs at home. However, it’s vital to check the wording carefully, to make sure this isn’t excluded.

And no, we’re not aware of any case of a dog eating an insurance policy. Maybe they aren’t as appetising as homework. But, if you make sure you have the appropriate cover in place, Allied Claims will be able to help you get recompense for your dog’s mischief — or accidents.


Disclaimer

All content within this column is provided for general information only, and should not be treated as a substitute for the Insurance advice of your own broker or any other Insurance professional. Allied Claims is not responsible or liable for any decisions made by a user based on the content of this site.

Allied Claims is not liable for the contents of any external internet sites listed, nor does it endorse any commercial product or service mentioned or advised on any of the sites. Always consult your own Insurance broker if you’re in any way concerned about your insurance cover.


Frozen Pipes Can Ruin Your Home — And the Danger Isn’t Over Yet

Right now, we’re all particularly conscious of the need to save energy, but there can be problems with talking that too far. Over this winter, insurance firms have recorded a substantial increase in insurance claims for burst pipes — and, with more cold snaps possible before spring, the danger isn’t over yet.

The problem comes when pipes have no hot water flowing through them for extended periods. Even if the temperature doesn’t get down to zero at night, the water in the pipes can freeze up, creating cracks. When the ice thaws, the pressure on the cracks can burst the pipes and flood your home.

This is an ongoing issue every winter, especially when a property is left empty  and unheated, and the insurer’s loss adjuster may sometimes take the view that this constitutes negligence and refuse the claim. This year, however, it’s worse. With energy bills reaching terrifying heights, many people are taking any opportunity to keep their heating off, and each case of this is a potential burst pipe.

Even if we don’t have any further cold spells, the damage could still have been already done. If you’ve had your heating off over the winter, you could see your pipes bursting as they thaw out. So you’ll need to keep your eyes open.

How to Protect Your Pipes

Obviously, you don’t want burst pipes in your home. Quite apart from the disruption to your life, there’s always the risk that, if you have to make an insurance claim for it, you could be left to foot the bill, because the loss adjuster turns you down.

However, there are precautions you can take:

  • Make sure all visible pipes and cold water tanks are insulated or lagged, especially if they’re in a small space, such as an attic.
  • If you have any tanks or pipes shut away, open them up to the warm air flow every so often.
  • Even if you don’t want your heating on full when you’re going to be away for a while, you don’t have to switch it off entirely. Instead, either set your thermostat low or set your timer to come on periodically, so there’s warm water flowing.
  • If you have outside taps, shut them off while you don’t need them and then drain off the supply, so there’ll be no water in the pipes to freeze.
  • Leaking taps can fill your pipes, leaving them at risk of freezing, so check if any of your taps are leaky and repair them.
  • If you’re going to be away for any extended period, turning the water supply off will mean there’s no water in the pipes to freeze.

These steps should ensure that your pipes are safe from bursting. However, if that does happen in spite of everything, you’ll have done enough that Allied Claims can be sure of getting a full pay-out for you when you make a claim.


Disclaimer

All content within this column is provided for general information only, and should not be treated as a substitute for the Insurance advice of your own broker or any other Insurance professional. Allied Claims is not responsible or liable for any decisions made by a user based on the content of this site.

Allied Claims is not liable for the contents of any external internet sites listed, nor does it endorse any commercial product or service mentioned or advised on any of the sites. Always consult your own Insurance broker if you’re in any way concerned about your insurance cover.


5 Easy Ways to Let the Burglars Help Themselves to Your Christmas Presents

Times are hard for everyone, including your local burglars. So, if you really want to help them out, these are five simple things you can do to help them steal your Christmas presents from under your nose. And not only that — you may even be giving your insurer’s loss adjuster a Christmas present by allowing them to turn down your insurance claim.

  1. When you receive Christmas cards, just throw the envelopes intact into the bin. That will make it easy for burglars snooping around your bins to find out your name and address and clone your identity.
  2. Keep your presents clearly on view through the windows. That will tip the burglars off that your home is worth breaking into. Even better, leave them unwrapped, so the burglars can see clearly what’s worth taking. Burglars are basically lazy — you can’t expect them to unwrap each present.
  3. When you do wrap your presents, wrap several items together — or, even better, put them into a gift bag. That will make them easier for the burglars to carry as they make their getaway.
  4. Make sure everyone knows about your holiday plans by leaving your bags and suitcases in full view. Even better, mark your holiday clearly on a calendar visible through the window — and don’t forget to announce your plans on social media.
  5. Avoid joining the Neighbourhood Watch, instead just put up a sign saying “Beware of the Dog”. That will reassure the burglars that there’s no alarm set, as the dog’s clearly moving around the house freely.

But Seriously…

Of course, if you don’t really want the burglars to get in, you can simply do the exact reverse of the advice above. And, needless to say, double lock your doors and windows whenever you’re out and invest in an effective alarm. That will not only frustrate the burglars, but also ensure that, if they should manage to get in, the loss adjuster won’t have any reason to turn down your insurance claim.

We at Allied Claims would all like to wish you a happy, burglary-free and insurance-claim-free Christmas and New Year. And if, in spite of everything, you do need to make a claim, we can handle it for you.

Allowing you a calm, silent night.


Disclaimer

All content within this column is provided for general information only, and should not be treated as a substitute for the Insurance advice of your own broker or any other Insurance professional. Allied Claims is not responsible or liable for any decisions made by a user based on the content of this site.

Allied Claims is not liable for the contents of any external internet sites listed, nor does it endorse any commercial product or service mentioned or advised on any of the sites. Always consult your own Insurance broker if you’re in any way concerned about your insurance cover.


Insuring Your Second Home — And It Doesn’t Have to Be a Stately Home

Back in the days of Downton Abbey, a wealthy family might well own both a London townhouse and a country seat. Although that might seem like another world, a surprising number of UK families today own a second residential property. Maybe you’re one of them.

Government data suggests that about 2.4 million households in England own a second home of some kind. The majority of these are rented out, but some are used as holiday homes or let to friends or family, while others may be inherited properties that are currently unoccupied.

While there’s no legal requirement to insure your second home, you could lose a lot of money if it’s damaged while uninsured. In any case, if you have a mortgage, it’s likely to be a requirement to have at least Building cover.

The problem is that second homes generally face different threats from your main home, and this needs to be reflected in the insurance cover needed. Otherwise, the insurer’s loss adjuster may turn you down if you have to make an insurance claim on this property.

What Kind of Insurance Do You Need?

You’ll normally need both Building and Contents insurance, unless you’re renting the property out unfurnished, in which case it’s up to the tenant to arrange Contents insurance. If you’re using it as a holiday home, on the other hand, it’s generally advisable to have Contents cover for the items you leave in the property while you’re not using it.

However, the policies you use for your main home won’t necessarily be appropriate for a second home. If the property tends to be left empty for long periods, you’ll need  a special policy allowing this, while a rented-out property may need cover for public liability, legal costs, alternative accommodation or loss of income or rent. You may also require employer’s liability insurance if you have a housekeeper, gardener etc., as well as cover for emergency travel to sort out problems.

It’s also worth bearing in mind that some insurers may not offer certain types of cover. This might include insuring a large building or a listed building (not only a problem if you’ve inherited a stately home), while policies for second homes may exclude pets, stag or hen parties or unplanned guests.

You can generally get a better deal for your second home insurance if you combine Building and Contents policies and pay annually. Improving security measures and keeping the property well maintained will also help.

However, Allied Claims would always recommend going through an insurance broker, who will advise you on exactly what you need and find you the right cover and the best deal. That way, if you need to make an insurance claim, the loss adjuster will have no reason to object to anything, and we can ensure you get a full pay-out.


Disclaimer

All content within this column is provided for general information only, and should not be treated as a substitute for the Insurance advice of your own broker or any other Insurance professional. Allied Claims is not responsible or liable for any decisions made by a user based on the content of this site.

Allied Claims is not liable for the contents of any external internet sites listed, nor does it endorse any commercial product or service mentioned or advised on any of the sites. Always consult your own Insurance broker if you’re in any way concerned about your insurance cover.


Building or Contents — Which Policy Is Which?

An insurance policy is one of those things most of us recognise the importance of having in place — but, because we hope never to need it, we tend not to think about it much. If you do have to make an insurance claim, though (whether it’s due to fire, flooding or theft), it’s vital to know what you’re claiming.

Whether you have one or two policies for your home, they should cover both building and for contents — and, if they don’t, get onto your insurance broker straight away. Any specific loss or damage will need to be made under one or the other of these, and claiming under the wrong one could see you turned down by the insurer’s loss adjuster.

In addition, you need to make sure you have sufficient cover. This is vital at the moment, since prices have risen sharply due to Covid, Brexit and global supply issues. If you haven’t reviewed your level of cover, you could find yourself having to pay a share of the repairs yourself.

So Which Is Which?

You’d think it would be simple enough to make your insurance claim. If something is a fixture, it should come under your building insurance, whereas anything movable should come under your contents insurance.

The trouble is that, like so much in insurance, it’s not always straightforward. Any given loss adjuster might have individual views about what’s a fixture and what isn’t. For instance, where do you stand with a carpet? It’s fixed down — but, if you had the carpet laid yourself, it could be interpreted as contents.

This applies to a much wider range of items than you might expect. Certainly, if you lose your collection of original Star Wars figures, that’s going to come under contents, as will movable furniture. What about fitted units, though? Or TV antennae on the roof? Or even laminate flooring? These can all be open to interpretation.

If you claim under the wrong policy, you could see your claim thrown out, while if you haven’t reviewed your level of cover, in the light of price rises, the pay-out may not be enough. It’s well worth reviewing your insurance policies straight away. And, if you do have to make a claim, call Allied Claims and leave it to our expertise to make sure you get everything you’re entitled to.


Disclaimer

All content within this column is provided for general information only, and should not be treated as a substitute for the Insurance advice of your own broker or any other Insurance professional. Allied Claims is not responsible or liable for any decisions made by a user based on the content of this site.

Allied Claims is not liable for the contents of any external internet sites listed, nor does it endorse any commercial product or service mentioned or advised on any of the sites. Always consult your own Insurance broker if you’re in any way concerned about your insurance cover.


The Cracks Are Showing — And Climate Change Is Making Them Worse

Have you ever found cracks in the walls of your home? And, if so, have you panicked or just dismissed them as unimportant?

In fact, neither reaction is very helpful. Cracks may be harmless, especially if they’re small, but it’s usually as well to get them checked out — especially in the hot, dry summers that seem likely to become common.

Allied Claims Subsidence claim 1Substantial cracks could be due to subsidence, which are most commonly caused by leaking drains or tree roots growing near the house. Tree roots can create a particular problem in hot, dry summers, since they drain the soil of its limited moisture, causing it to contract. If there’s then the expected higher rainfall in winter, the roots take up less moisture while the tree isn’t in leaf, causing the soil to push upwards again.

Repairs to minor cracks in your home may simply come under wear and tear, but subsidence could be covered by your insurance policy. So how can you tell — and what needs to be done?

Repairing Cracks in Your Home

If you have cracks more than 2.5mm wide (especially if you can see daylight through them), if they’re diagonal rather than vertical, or if there are cracks above door frames, this is likely to be a sign of subsidence, and you’ll need to get professionals in for major structural repairs or even to have the foundations underpinned and strengthened.

Subsidence claims increased in the wake of 2018’s hot summer, and this is likely to be repeated this year and into the future. According to climate science projections, the UK is likely to experience more warm, dry summers, and subsidence claims will increase accordingly, spreading to areas where they’re usually less of a problem.

While wear and tear repairs (often DIY jobs) won’t be covered by your insurance policy, major structural repairs or underpinning can normally be claimed under your Building Insurance. The increased claims, however, might make insurers more resistant to paying — which is where you’ll need our help.

If your home needs to be underpinned, this is likely to have consequences for future insurance cover, with policies harder to arrange and premiums tending to be more expensive. You might also find the property harder to sell. However, this is still better than leaving your home to collapse and needing to be rebuilt. And you might even get turned down by your insurer’s loss adjuster, if you’ve negligently avoided essential repairs.

Allied Claims would recommend you get a professional in at once if you find cracks that display any of the danger signs mentioned above. They’ll advise you on what needs to be done — and we’ll be here to make sure you receive any insurance pay-out due to you.

Car Thieves Don’t Want Your Car Now — Just Bits of It

Car theft is hardly a new danger — it’s as old as cars themselves. Figures have shown sharp rises recently, though, and there’s a new aspect. It turns out that today’s car thieves aren’t so interested in your car for itself. They just want to sell off the parts.

Figures show that, in the 12 months to March 2022, a total of 88,915 vehicles were stolen nationwide — that works out as 244 thefts a day. In some regions, this represents a massive year-on-year rise in cases — 12% in Surrey, 19% in the West Midlands, 25% in the City of London and an astounding 28% in South Yorkshire.

There’s a new element to all this, however. A lot of these thieves aren’t stealing cars in order to resell them, but to strip them down and sell the parts.

There are several reasons for this. Many car parts became difficult to get hold of during the pandemic, and this issue is still affecting supplies. At the same time, the cost of raw materials has sky-rocketed, making parts expensive and creating a demand for cheaper options. A stripped-down car can bring in more from the sum total of its parts than would have been the case for the complete vehicle.

Is Your Car Really Locked?

You might think you’re safe from car thieves if you always remember to lock your car — but that’s not necessarily true. The latest trick from the car thieves means that a vehicle may still not be secure, even if you believe it’s locked.

This is an electronic device that blocks the signal when you lock your car electronically. Whether you leave your car at the roadside or in a large retail car park, this means that, as soon as you’re gone, the thieves can make off with your car.

The good news is that there is a defence against this. Whether you have an electronic fob or a keyless entry/start, storing your key in a Faraday box or pouch at home will prevent the thieves’ signal blocking it. At the moment, an insurance claim for a car stolen by these means will probably succeed, but it’s only a matter of time before the insurer’s loss adjuster decides that failure to use this protection is negligence. You could find your claim refused.

Allied Claims would advise you to use any safeguard you can to avoid your car joining the growing statistics. It doesn’t have to be elaborate, though. Just getting into the habit of testing that the door really is locked could be the difference that saves your vehicle.

On Your Bike — but Only if It’s Insured

Cycling is a big thing nowadays. Whether the priority is getting fit, saving money or saving the planet, we’re all being encouraged to get out of our cars and onto our bikes.

The problem is that this also makes your bike an attractive target for thieves. And, while you automatically insure your car, an alarming number of bikes may not be covered — and perhaps you won’t find out till the loss adjuster turns down your insurance claim.

Just as bicycle sales went through the roof during the pandemic, so bicycle thefts have also soared. The figure for 2021 was 25% higher than the previous year and 40% higher than in 2019 — and the trend seems to be continuing this year, with the figures 56% higher in the first two months than over the same period last year.

This is a nationwide problem, but certain hotspots for bicycle theft have emerged:

  1. Southwest London
  2. East London
  3. Southeast London
  4. Bristol
  5. Edinburgh
  6. North London
  7. Cambridge
  8. Brighton
  9. Southampton
  10. Kingston-Upon-Thames
  11. Newcastle
  12. Bournemouth
  13. Oxford
  14. Manchester

Is Your Bike Insured?

Many owners assume that their bike will be covered by their home contents. It may be — but not necessarily, so you don’t want to find out that it isn’t insured when you have to make an insurance claim.

For a start, only bikes worth less than £350 will be automatically included in your policy, and even then not all insurers offer this. In any case, many bikes cost far more than that. In 2021, the average value of stolen bikes was £950.

Even if you have a cheaper bike, it’s vital to check that it’s included in your policy. If not, then you’ll need to get it added as a specified item to your cover, before the bicycle thieves strike.

This becomes even more crucial if you have a bike that’s worth £5,000 or more, which isn’t that unusual these days. These must be specified in your insurance policy, and there are likely to be clauses specifying security. For instance, the insurer may insist on the type of lock you use for your bike, and you’ll need to inform them where you keep your bike overnight. Failure to meet these requirements could see the loss adjuster turning down your claim.

If you have a bike, especially a valuable one or multiple bikes for your family, Allied Claims would strongly recommend that you check your insurance policy to make sure it’s covered. It would still be frustrating if the bicycle thieves should strike, but at least you won’t be out of pocket.